Refund policy

Many Tapware & Co products are manufactured to order and finished specifically for each customer. For this reason, please review your order carefully prior to submitting it, including product selection, finish choice and specifications.

Once an order has been confirmed and manufacturing has commenced, we are generally unable to cancel, amend or refund the order.

Change of Mind

We do not offer refunds, exchanges or cancellations for change of mind on made-to-order, special-order or custom-finished products.

Faulty or Incorrect Products

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer legislation.

If you believe a product is faulty, damaged, incorrect or does not comply with your rights under New Zealand consumer law, please contact us as soon as possible and we will work with you to resolve the issue.

Spare Parts

We offer free returns on stocked spare parts within 30 days of delivery, provided the item is unused and returned in its original packaging.

This does not apply to made-to-order or custom-finished spare parts, including special-finish spindles and other products manufactured specifically for your order.

Finish Variations

Many architectural and living finishes are designed to develop character over time. Variations in colour, texture, patina and appearance are a natural characteristic of these finishes and do not constitute a manufacturing defect.