Shipping policy

Delivery Across New Zealand

Tapware & Co. ships throughout New Zealand using trusted courier and freight partners. Every order is carefully packed to ensure your hardware arrives safely and in excellent condition.

Shipping Costs

Shipping is calculated at checkout based on the size, weight and destination of your order.

For larger, bulky or commercial orders, we may contact you if additional freight charges apply before your order is dispatched.

Lead Times

Every Tapware & Co. product is sourced directly from Brodware, one of Australia's leading manufacturers of premium architectural tapware.

Our products are available in an extensive range of standard and bespoke finishes. As each order is sourced specifically for your project, lead times differ depending on the finish selected.

As a general guide:

Standard finishes
- Approximately 2 - 3 weeks from order confirmation
Custom and specialty finishes
- Lead times vary from approximately 6 - 8 weeks

Please contact us for current production estimates.

If your project requires in-wall components to be installed ahead of your selected trim finish, we can often supply these earlier to help keep your build on schedule. Please contact us before ordering so we can discuss your project timeline and provide the most suitable solution.

If you have any questions regarding availability or lead times, we'd be pleased to assist before you place your order.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details where available.

Delivery Information

Please ensure your delivery address is correct when placing your order.

If delivery instructions are required, these can be added during checkout. While we do our best to accommodate requests, delivery instructions are carried out at the discretion of the courier.

Damaged or Missing Items

Please inspect your order upon delivery.

If your order arrives damaged, incomplete or you believe an item is missing, please contact us within 48 hours of receiving your delivery so we can assist as quickly as possible.

Questions?

If you have any questions regarding shipping, delivery timeframes or product availability, we'd be pleased to assist.

Email: hello@tapwareandco.co.nz